1. Delivery Areas
At DeskCave™, based in Vilnius, Lithuania, we strive to deliver our products to customers within the European Union (EU) only.
2. Delivery Timeframes
The delivery timeframe is determined by the shipping method selected and the destination within the EU. Estimated delivery times are as follows:
- Standard EU Shipping: 5-7 business days
- Lithuania / Latvia / Estonia EU Shipping: 2-3 business days
- Products in stock are sometimes available for same-day pick-up in Vilnius, Lithuania.
Please be aware that these are estimated delivery times and may be subject to delays due to customs processing, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination. Shipping fees will be displayed at checkout before completing your purchase.
For orders over €50, we offer free standard EU shipping.
4. Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, you will receive a confirmation email with tracking information.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order through the carrier’s website using the tracking number provided.
6. International Shipping and Customs
For orders within the EU, please note that customs fees, duties, and taxes may apply depending on your country’s regulations. These additional charges are not included in the item price or shipping cost and are the responsibility of the recipient. DeskCave™ is not responsible for any customs delays or additional charges incurred.
7. Delivery Issues
If you experience any issues with your delivery, such as a delayed or lost package, please contact our customer support team at info@deskcave.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
8. Incorrect Shipping Information
DeskCave™ is not responsible for orders that are undeliverable due to incorrect or missing shipping information provided by the customer. Please ensure that your shipping address is accurate and complete when placing your order. If an order is returned to us due to incorrect shipping information, we will contact you to arrange for reshipment. Additional shipping charges may apply.
9. Changes to Delivery Terms
DeskCave™ reserves the right to modify these delivery terms at any time. Any changes will be updated on our website, and we encourage you to review the delivery terms regularly to stay informed of any updates.
10. Contact Us
If you have any questions regarding our delivery terms, please contact our customer support team at info@deskcave.com or call us at +370 646 70 250. Our support team is available Monday through Friday, 10:00 to 18:00 (GMT+2).
Thank you for choosing DeskCave™. We appreciate your business and are committed to providing you with the best possible service.
Legal Information:
DeskCave™ is a brand of Retail Star, MB
Company Code: 306837331
Address: Savanorių pr. 178F, LT-03154 Vilnius, Lithuania
